When a customer is angry, hearing them out is the most important thing. Don’t be too quick to jump in with an explanation or even offer a fix. on.wsj.com/38Ylx9Y
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Skip to the contentWhen a customer is angry, hearing them out is the most important thing. Don’t be too quick to jump in with an explanation or even offer a fix. on.wsj.com/38Ylx9Y
46 likes, 13 retweets
WSJ on Twitter